Four men in military and civilian attire standing together in discussion.
Uniformed men lined up with an officer addressing them in a historic black-and-white photo.
Group of naval officers standing in a row during a formal event.
A veteran proudly stands beside a display of military medals and awards.
Man in a military uniform standing against a dark background.
Three well-dressed people posing with a document in an urban setting.
A historical military parade with soldiers marching in uniform down a city street.
Historic Wrigley Field scoreboard showing the Cubs' lineup.
A man in a hat shakes hands with a police officer in a black-and-white photo.
Historic black-and-white photo of a man signing the Stanley Cup.

Our Vision

Our vision is to offer world-class service lead by dynamic leaders through our commitment to deliver exceptional customer service, surpassing customer expectations. We envision a future where every employee and customer feel valued, heard, and supported, establishing long-term relationships that are built on trust and mutual success.

Our Values

  • Customer Service -We are committed to serve others, striving to exceed our customers' expectations!
  • Innovative Solutions -We are creative in our methods, offering flexible technology and services to best meet the needs of each customer.
  • Shared Accountability -We are responsible to those we report to, as well as those we serve, establishing trust and integrity in those partnerships.
  • Collective Strength -We treat our customers and employees with honesty and respect and embrace the contribution that each individual brings to the whole.

Our Mission

Customer Service is Every Employee’s Job

Two emergency responders analyzing a map on a computer screen.
A security guard monitors surveillance footage on multiple screens.

Our Resumé

  • Founded in 1924 by Andrew T. Frain
  • Security at Twenty national political conventions
  • Security at over 10,000 trade shows and special events
  • Provides safe, secure environment for more than 20 million people annually
  • Serve 50 major sports arenas, venues, universities
  • Provide security to more than 1,000 commercial businesses nationally
  • Cargo screening and auditing at 25 domestic airports
  • Security check over 1,000,000 trucks per year
  • SAFETY Act Designation since 2006

Leadership Team

David Clayton – President / CEO / Founder

  • 35+ years in aviation, security, and crowd management
  • Former VP of ServiceMaster Aviation Services (1993–1998)
  • Founded the Aviation Security Contractors Association (ASCA)
  • First aviation contractor to join the Aviation Security Advisory Committee (ASAC)
  • Owner, President & CEO of Andy Frain since 1998
  • Led Andy Frain Services to become a top 1% national security agency with a 97% client retention rate

Laura Grund – Executive Vice President / Owner

  • 30+ years in contract service, security, and customer service
  • Former United Airlines Purchasing Agent for security services
  • Former Director of Administration & Quality Customer Service at ServiceMaster
  • Developed compliance, customer service, and quality assurance programs
  • Oversees nationwide training, development, and compliance at Andy Frain Services

Dane Vontobel – Executive Vice President / Owner

  • 25+ years in checkpoint security, special events, and sales management
  • Managed security for major events like the U.S. Open (USGA & USTA)
  • Expert in designing and operating checkpoint security systems
  • Leads Andy Frain Services’ nationwide business development, client retention, and customer service initiatives

Market Leaders

Vincent Bove - Vice President of Commercial Business and Industry; Transportation and Logistics

Bobby Glaser - Vice President of Sports and Entertainment

Stan Parton - Vice President of Managed Properties

Lynn Lowry - Vice President of Corporate Compliance, K9, & Special Services

History

Andy Frain Services was founded in 1924 by Andrew T. Frain, an entrepreneur who was certain that he could solve the perennial gate-crashing problem at Chicago Stadium hockey games. With a small group of professional ushers, he created an atmosphere of authority that the stadium had never seen before.

After Andy and his small group of ushers showed the hockey promoter what honest gatemen could do for his gate receipts and crowd control, Andy moved his idea to the famed Wrigley Field of Chicago, Illinois. William Wrigley, Jr. was so impressed with Andy’s group that he invested the capital necessary to outfit Frain’s men in their traditional blue and gold uniforms. The uniforms became a hallmark for the professionalism and customer service that Andy Frain Services employs to this day, 90 years later.

Today, Andy Frain is an American-owned professional services company with a rich history in serving the country, notably at important events such as the Olympics, the Pope’s visit to Chicago, dozens of professional sports national championships and 20 national political conventions, to name a few. Our company has grown by reputation, not by acquisition, with 45 branch offices and service locations throughout the U.S.

Our philosophy is to be a good corporate citizen and to maintain strong employee retention and recognition programs by believing in the dignity of our work and maintaining respect for the individual. This philosophy has resulted in a 97% customer retention rate over the past 10 years.

Andy Frain’s method for contract service begins with a focus on people. We invest in our managers and security guards so they are trained and capable of living our tradition of “Customer service is every employee’s job”. Our ongoing system of quality audits ensures our customers a high level of service. We continually strive to develop new programs that will improve service and add value for our customers. This client-centric business model has a proven record of successful delivery of customer service, security and technology.

Andy Frain Services

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Andy Frain Services continues to strive for excellence, ensuring that every client receives the safest, most professional security service available.

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