Welcome!

At Andy Frain Services, we specialize in crowd management, event staffing, and security solutions tailored for every kind of event. With decades of experience and commitment to safety, professionalism, and guest satisfaction, we take pride in being a trusted partner for some of the most iconic venues and events in the Chicago area.

Meet your Branch

If you call the office after hours, please leave a detailed voice message with your name and number. If it is an emergency, please call the Manager involved with your site on their cell phone.

Office Visits are by appointment only.

Office Hours are Monday-Friday, 8am-4pm

Andy Frain Services – Sports & Entertainment Office

3500 S., Archer Avenue
Chicago, IL  60609

(773) 801-1165

chicagoevents@andyfrain.com

Scheduling Section (Team Xpress, Time Cards, Availability)

Team Xpress is the app Andy Frain Services uses to establish your schedule. You can download the app for Androids and iPhones as well as access the scheduling system on-line. To get scheduled, you will reply to emails from chicagoevents@andyfrain.com that contain a schedule of upcoming events with your availability. We then schedule staff based on those email responses based on availability, operational needs for each event, as well as your attendance and performance based on previous events. After receiving email confirmation that you have been scheduled to work, you will always acknowledge your shifts by sliding the slider-bar to the right at the top of each scheduled shift.

Logging in:

Box 1 (Client ID) will always be: afs2

Box 2 (Username) will be: your Andy Frain Employee I.D. Number (ex: 315315)

Box 3 (Password) will be: YourlastnameLast4ofEmployeeID!! (ex: John Smith, Employee ID: 234567 would be Smith4567!!)

Here’s a video to get you started.

Wardrobe Section

The standard Andy Frain wardrobe is solid black dress pants, solid black shoes (no other colors), black socks (or hosiery) and a black belt. The shirt may vary depending on role and venue. All wardrobe should be clean, wrinkle-free and without holes or tears. Ensure you look your absolute best for each event.

Required Guest Service And Security Wardrobe:

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    Under shirt: white or black undershirt for both Guest Services and Security roles.

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    Solid black pants: (loose fitting, professional look.) Must be clean, unwrinkled, formal style or professional look. NO capris, leggings, yoga pants, Daisey Dukes, basketball shorts or denim material are allowed.

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    Solid black shoes: (all black, no color on logos.) Closed toe, no high heels, no crocs or slippers. No steel toe shoes unless part of job description. Clean appearance, laces tied. No other colors except solid black accepted.

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    Solid black socks or hosiery: Must be visible above ankle if wearing shorts.

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    Solid black belt.

** None of these parts of the wardrobe are provided by Andy Frain Services.

Other Things Required On Post:

  • Small Writing Pad and Pen
  • Wrist Watch
  • Flashlight (small, hand held only please)
  • Clear bag (including lunch boxes)

If you have a security license, your guard card must be on your person and visible if you are working in a security role.

Jackets must be worn UNDER any wardrobe issued shirt. “Guest Service” or “Security” text on back of shirt must be displayed to staff & guests. If wardrobe jacket are worn, they must be returned to the wardrobe department after your shift.

Pay Day Section

Our work week is Thursday to Wednesday each week. Payday is on the Wednesday FOLLOWING the Wednesday of the previous week. There is 1 week between the week you worked and when you get paid.  Paper check delivery may affect the day you get paid as the US Postal Service will need time to deliver the check.  Direct deposit will automatically drop into your bank account on Wednesday morning each week (if properly set up) for prior week that you worked.  Any shifts that split a day (go past midnight,) those worked hours will begin calculating as a new day. If that day splits Wednesday into Thursday, anything worked after 11:59pm on Wednesday will fall into a new pay week and be paid out on the next check. Each Thursday at midnight starts a new pay cycle.

DailyPay

DailyPay gives employees early access to their earned pay. For DailyPay information, click HERE. DailyPay can be pretty tricky quickly, so we advise to do your research before signing up!

AFS Employee Portal

The AFS employee portal ( https://portal.andyfrain.com ) is the place you can find useful information including:  the Employee Manual and other materials; upload your photo for your badge; your security license (if applicable); and your training records.  The username and password are the same as the Team Express credentials provided above.