Welcome!
At Andy Frain Services, we specialize in crowd management, event staffing, and security solutions tailored for every kind of event. With decades of experience and a commitment to safety, professionalism, and guest satisfaction, we take pride in being a trusted partner for some of the most iconic venues and events in the DFW area.
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Robby Jeffries
Regional Director
rjeffries@andyfrain.com
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Todd Cochran
General Manager
tcochran@andyfrain.com
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Eudelia (Blue) Kuykendall
Business Service Manager
ekuykendall@andyfrain.com
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Kristina Brumit
Payroll and Compliance Coordinator
kbrumit@andyfrain.com
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Homita McDonald
Training and Compliance Coordinator
hmcdonald@andyfrain.com
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Mia Seidel
Account Manager
mseidel@andyfrain.com
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Ashley Renzi
Assistant Account Manager
arenzi@andyfrain.com
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Pardes Larks
Event Coordinator
plarks@andyfrain.com
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John Davenport
Event Manager
jdavenport@andyfrain.com
Scheduling Section (Team Xpress, Time Cards, Availability)
Team Xpress is the app Andy Frain Services uses to establish your schedule. You can download the app for Androids or iPhones as well as access the scheduling system on-line. To get scheduled, you enter your availability in the app, and our team schedules events based on availability entered and operational needs. Always acknowledge your shifts once you read the information by sliding the slider-bar to the right at the top of each scheduled shift.
Logging in:
Box 1 (Client ID) will always be: afs2
Box 2 (Username) will be: your Andy Frain Employee I.D. Number (ex: 315315)
Box 3 (Password) will be: YourlastnameLast4ofEmployeeID!! (ex: John Smith, Employee ID: 234567 would be Smith4567!!)
Here’s a video to get you started.
Wardrobe Section
The standard Andy Frain wardrobe is solid black dress pants, solid black shoes (no other colors), black socks (or hosiery) and a black belt. The shirt may vary depending on role and venue. All wardrobe should be clean, wrinkle-free and without holes or tears. Ensure you look your absolute best for each event.
Required Guest Service And Security Wardrobe:
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Under shirt: white or black undershirt for both Guest Services and Security roles.
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Solid black pants: (loose fitting, professional look.) Must be clean, unwrinkled, formal style or professional look. NO capris, leggings, yoga pants, Daisey Dukes, basketball shorts or denim material are allowed.
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Solid black shoes: (all black, no color on logos.) Closed toe, no high heels, no crocs or slippers. No steel toe shoes unless part of job description. Clean appearance, laces tied. No other colors except solid black accepted.
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Solid black socks or hosiery: Must be visible above ankle if wearing shorts.
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Solid black belt.
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Grooming: Facial piercings (such as nose, eyebrow, or lip piercings) should be removed while on post. Unnatural hair colors (such as bright blue, green, pink etc.) are not permitted during shifts. Hair should be a natural shade (e.g., black, brown, blonde, red)
** None of these parts of the wardrobe are provided by Andy Frain Services.
** Uniform needs to be neat, clean, free of holes or tears and of a professional appearance. Faded, gray, brown or other colors will NOT be acceptable without management approval.
Other Things Required On Post:
If you have a security license, your guard card must be on your person and visible if you are working in a security role.
Jackets must be worn UNDER any wardrobe issued shirt. “Guest Service” or “Security” text on back of shirt must be displayed to staff & guests. If wardrobe jacket are worn, they must be returned to the wardrobe department after your shift.
Pay Day Section
Our work week is Thursday to Wednesday each week. Payday is on the Wednesday FOLLOWING the Wednesday of the previous week. There is 1 week between the week you worked and when you get paid. Paper check delivery may affect the day you get paid as the US Postal Service will need time to deliver the check. Direct deposit will automatically drop into your bank account on Wednesday morning each week (if properly set up) for prior week that you worked. Any shifts that split a day (go past midnight,) those worked hours will begin calculating as a new day. If that day splits Wednesday into Thursday, anything worked after 11:59pm on Wednesday will fall into a new pay week and be paid out on the next check. Each Thursday at midnight starts a new pay cycle.
DailyPay
DailyPay gives employees early access to their earned pay. For DailyPay information, click HERE. DailyPay can be pretty tricky quickly, so we advise to do your research before signing up!
AFS Employee Portal
The AFS employee portal ( https://portal.andyfrain.com ) is the place you can find useful information including: the Employee Manual and other materials; upload your photo for your badge; your security license (if applicable); and your training records. The username and password are the same as the Team Express credentials provided above.
Venues
